Verbose: automating customer support with generative AI

As technology continues to evolve, so does the way we conduct business. One of the most significant changes in recent years has been the increasing use of Artificial Intelligence (AI) in many industries, including customer service.

AI can help streamline and automate many aspects of customer support, making it faster, more efficient, and more cost-effective. It can potentially transform how businesses engage with their customers and provide a better overall experience.

Generative AI, in particular, has emerged as a powerful tool for automating customer service. It uses complex algorithms to create human-like responses to customer queries, reducing the workload on human agents and freeing them up to handle more complex issues.

This is the main problem we here at ulife have solved with Verbose.

In this Use case, we will explore how we have used generative AI to revolutionize customer service and help businesses provide better customer experiences. We will also discuss the challenges and benefits of AI in customer service and provide a path for businesses looking to implement AI-driven customer support.

Verbose

So what is verbose? Verbose is a customer service automation platform aiming to use artificial intelligence to cut customer support budgets by providing accurate and contextual answers to customers’ inquiries based on the company knowledge base.

It is built on top of generative AI models and benefits from the full capacities of these models. It integrates a smooth experience with zero model hallucination by providing a space where customers can get answers solely based on the content the company has created. But with a more conversational and human spirit.

For those who have used a customer's services. Most inquiries from customers are solely based on documentation, which is a great cost for the company.

The solution

• Using the latest AI solutions, we have created a comprehensive contextual AI Question answering algorithm coupled with the latest search technologies; we have been able to make that possible through AI.
• We have simplified the process of installing a chatbot on a website using your knowledge base to less than a 5 minutes long process.
• We have prototyped a working version in less than a week
• Using the latest tools, we have built a scalable system that can easily store and retrieve company data at scale

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  OpenAI APIOpenAI API offers easy access to state-of-the-art AI models like GPT-3 and DALL-E for natural language processing and computer vision applications, with flexible pricing options.
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  PythonWith technologies like browser automation and web scrapping, web frameworks like fast API python have been of great help in the process of providing data to the end users.
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  Redis Vector similarityRedis Vector similarity is a module that allows for fast similarity search and clustering of high-dimensional data using approximate nearest neighbor algorithms within Redis.
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  Flask APIFlask is a lightweight Python web framework that allows developers to build web applications quickly and easily. It's easy to learn, flexible, and scalable.